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Terms of service
REPAIR SERVICE
If your wig or toupee has a hair loss or breakage, please don't throw it away. Take photos or videos first,
If our master says it can be repaired, you can send the hairpiece back to us. Within the scope of the warranty, we provide free repairs. It saves resources and saves thousands of dollars. why we couldn't do it ?
If it can't be repaired, you can also send back to us and we will give you a depreciation charge for your new order. The wigs/toupees we collect will be used as a stylist to teach and summarize the causes of breakage and prepare us for new styles. Thank you very much for your cooperation. Any questions, please don't hesitate to send us an email. We always look forward to assisting you.


What repair service covers?
1. Professional cleaning . remove the glue or tape on the base
2. Repair damage.  such as lace tear, PU tear
3. Increase density. if the hair is loss, we can increase density to match same color same length
4. The hair is poured out. we can clean up the poured hair, or add the net to solve
5. We supply dye the hair color again .
6. Net cap size, we can help adjust the mesh cap size
7. Replace the lace, if the front lace wants to replace the whole adjustment,yes , no problem.
Note: We can't replace all of the hair system. Repaired service can extend the life, but it is a short-term solution. The only long-term solution is to replace the new hair system.
DUTIES AND TAXES
Any questions, please don't hesitate to send us an email. We always look forward to assisting you.
All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Lilly Lashes, Inc.
RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at susan@eleganthair.cn and we will respond within 48 hours.
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